Shipping policy

At HOOHLU, we are committed to delivering your artisanal treasures safely and efficiently. We ship globally to bring our curated aesthetics to your home.

1. Shipping Rates

We are pleased to offer Complimentary Standard Shipping (Free Shipping) on all orders, with no minimum purchase required.

  • Cost: Free

  • Service: Premium Tracked Shipping

2. Processing Time

Because many of our items—such as porcelain and Liuli crystal—require careful handling, please allow us time to ensure they are perfect before they leave our warehouse.

  • Processing Window: 1-3 business days.

  • Orders are not shipped or delivered on weekends or holidays.

  • Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking number.

3. Estimated Delivery Time

We partner with reliable international carriers to ensure your items arrive safely.

  • Standard Shipping: 5-10 Business Days

4. Packaging & Safety

We understand that buying fragile items online can be stressful. We use specialized reinforced packaging (including molded foam and shock-resistant boxes) to ensure your porcelain vases and candles arrive in pristine condition.
In the unlikely event of damage during transit, please refer to our Refund Policy—we offer a Break-Free Guarantee.

5. Order Tracking

You can track your package using the tracking number provided in your shipping confirmation email.

  • Please allow up to 48 hours for the tracking portal to update after you receive the notification.

  • If you have not received your order within the estimated timeframe, please contact us.

6. Unexpected Delays

While we strive to meet these deadlines, shipping times may occasionally be affected by factors beyond our control, such as:

  • Customs clearance procedures.

  • Extreme weather conditions.

  • Peak holiday seasons.
    If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

7. Contact Us

If you have any questions about your shipment, please contact our support team: