Shipping Fee

Free Shipping on All Orders.

Shipping Methods & Shipping Time

Standard Shipping ( Arrives in 5-10 Business Days)

Orders do not ship until they have been fully processed which can take 2-5 working days. Please take order processing time into consideration before placing your order.

Please kindly note that the estimated shipping period might be affected by various circumstances, like force majeure events. 

Shipping Delay：Shipping might be delayed due to Abnormal Weather, any emergency of shipment place & delivery destination, and other force majeure factors, or any other circumstances that can not be fully controlled by HOOHLU .

30-day free trial
180-day warranty

Can I cancel my order after I have placed it?

An order could only be cancelled before its shipment. Once the parcel is shipped, the order is irreversible and cannot be cancelled.

What if the item I received is damaged?

For this situation, please kindly reach us service@hoohlu.com with the related order number and the pictures or unpacking video of the related products within Five (5) WORKING DAYS from the date of delivery.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@hoohlu.com. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@hoohlu.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@hoohlu.com.

Email: service@hoohlu.com